We offer a wide range of IT services, including network and infrastructure support, software and hardware maintenance, cybersecurity solutions, cloud computing services, and more. Our team of experienced IT professionals can tailor our services to meet your specific needs and ensure your IT systems run smoothly.
AD HOC Silver Support Plan includes Help Desk, Remote Support, and On-Site Support for IT-related issues. We can also cater to after-hours requests, though additional charges will apply.
The cost of AD HOC Silver Support Plan is $75 per hour plus GST for Help Desk, Remote Support, and On-Site Support at a Discounted 50% for new customers. The total package price for 5 hours Is $375 + GST
Yes, there are some limitations to the services provided under the AD HOC Silver Support Plan. This plan does not cover office moves or project activities, which will be quoted separately. Additionally, website development and website issues are not included in this plan.
When your AD HOC SILVER SUPPORT Plan hours are utilised, you can contact our customer service team to purchase additional hours and extend your support plan at a different price rate. Alternatively, you can speak to our specialists to provide you with customised packages such as Gold Proactive Support or Platinum Fully Managed IT Services plans. These plans offer a range of IT services and support, including network and infrastructure support, software and hardware maintenance, monthly reporting and more. We will work with you to determine the most suitable package that meets your business needs and budget. Please contact our customer service team for more information on these plans.
Yes, there is a minimum time charge of 2 hours for on-site support and 15 minutes for remote support.
No, we do not charge travel or call out fees.
No, there are no lock-in contracts or expiry dates for AD HOC Silver Support Plan. Clients can use the hours as needed.
We work with businesses of all sizes across various industries, including healthcare, finance, retail, manufacturing, and more. Our team has experience in working with diverse industries, and we understand the unique IT challenges each industry faces. We strive to provide customized IT solutions that meet your business needs.
We understand that IT issues can disrupt your business operations, so we strive to respond to all IT issues promptly. Our response time depends on the severity of the issue For critical issues, we aim to respond within an hour or less, and for non-critical issues, we aim to respond within the same day.
Our standard operating hours are from 8:30am to 5:30pm on weekdays. However, we understand that IT issues can arise at any time, so we can provide after-hours support upon request. Please note that additional charges apply for after-hours support. Our team is committed to providing timely and efficient service to ensure minimal disruption to your business operations.
We offer flexible pricing models to suit your budget and business needs. We can provide ad-hoc support on an hourly basis or offer monthly packages with fixed pricing. We will work with you to determine the most cost-effective pricing model for your business. Our pricing is transparent, and we will communicate all costs upfront.
We offer two other plans: Gold Proactive Support and Platinum Fully Managed IT Services, which are tailored to your business needs.
We offer three different IT support plans to our clients: AD HOC Silver Support Plan, Gold Proactive Support, and Platinum Fully Managed IT Services. While all three plans provide IT support services, there are differences in the level of support and services included. AD HOC Silver Support Plan is designed for businesses that require occasional IT support and maintenance. This plan provides ad hoc support hours, which can be used as needed, for tasks such as troubleshooting and minor software and hardware issues. Gold Proactive Support is suitable for businesses that require regular IT support and maintenance. This plan includes proactive monitoring and maintenance of your network and infrastructure, software and hardware maintenance, and helpdesk support during business hours. Platinum Fully Managed IT Services is ideal for businesses that require a higher level of support and management. This plan includes all the services provided in the Gold Proactive Support plan, plus 24/7 support, security management, backup and disaster recovery, and strategic IT planning. In summary, AD HOC Silver Support Plan is best for businesses that need occasional IT support, while Gold Proactive Support and Platinum Fully Managed IT Services are better suited for businesses that require regular or ongoing IT support and management, with Platinum Fully Managed IT Services offering the highest level of support and management.
To order Gold Proactive Support plan or Platinum Fully Managed IT Services plans, please contact us for a free site visit and assessment. We will assess your IT needs and provide you with a tailored plan that fits your business requirements.
We accept a variety of payment options, including credit cards, and bank transfers. We strive to make the payment process as convenient and seamless as possible for our clients.